Privacy Policy

Last updated: October 15, 2026

This policy explains what Biz Systems LLC, operating as Sam Eye Am, collects, why it is used, which providers help process it, how AI-assisted work is handled, and the choices and rights available to you.

1. Who is responsible

Biz Systems LLC, operating as Sam Eye Am (“Sam Eye Am”, “we”, “us” or “our”), operates sameyeam.info and provides services internationally. For personal information we decide how and why to use, Biz Systems LLC is the controller or responsible organisation.

Biz Systems LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
[email protected]

For some client projects, we process information only on the client’s documented instructions. In that situation, the client is normally the controller or organisation and we act as its processor, service provider or data intermediary under the applicable agreement.

2. Scope

This policy covers visitors to this website, people who contact us, book a call, submit a form, join a course or mailing list, buy a product or service, participate in a recorded meeting, or provide material for a project. A client agreement, project privacy notice or platform notice may add more specific terms.

Third-party websites and platforms have their own privacy practices. This policy describes our use of those services, but it does not control what an independent platform does for its own purposes.

3. Information we collect

3.1 Information you provide

• Identity and contact information: name, email address, telephone number, location and billing address where needed.
• Business information: company, role, website, social profile, goals, challenges, budget, project requirements and questionnaire answers.
• Account and transaction information: course or customer account details, purchases, invoices, payment status and related records. Payment card data is entered with the payment provider and is not stored by us.
• Communications: emails, messages, meeting notes, support history, recordings and transcripts when a meeting is recorded.
• Project material: documents, images, video, audio, brand assets, content, customer or prospect information, access details and other material you choose to provide for agreed work.
• Feedback and publicity material: testimonials, case-study information, results, photos, voice or video, used as our Terms and Conditions (section 13) allow.

3.2 Information collected automatically

• Technical and security data: IP address and request data, browser, device, operating system, timestamps, pages requested, referrer and security events.
• Consent and usage data: your privacy choice and, only after consent where required, page views, interactions, approximate location, campaign information, heatmaps or session analytics.
• Application attribution record: when you voluntarily submit the Start form, we keep a separate local measurement record containing the landing page or path, referrer domain, campaign parameters if present, broad source category and timestamp. This local record does not contain your name, email address, email hash, CRM contact ID or advertising click ID. Your application itself is processed separately through our customer-management and notification systems.

3.3 Information from other sources

We may receive payment confirmation from Stripe, booking or form details from LeadConnector or CourseCreator360, account and message information from a platform you use to contact us, and information from a client or collaborator who is authorised to provide it.

We also collect information that is publicly available about people who run or work in a business. That means the public profile and posts on platforms such as Instagram and LinkedIn, including the name, handle, bio, business and website a person chose to publish, and business websites and directories. We use it to decide whether a message from us could be useful to you, and to write to you. Every email we send you first includes a way to stop further contact. You can ask us at any time where we found your details (section 16). Messages you send us on WhatsApp, Instagram or email are kept so we can continue the conversation. We use software tools, including AI tools, to read and organise this information (the categories of service providers are in section 9). We do not ask for health, religion or other special-category information. If you mention an illness, a loss or a new baby in a message, the reminder we keep for a friendly check-in holds only a date, not the detail, and is removed 30 days after that date. You can ask what we hold, object, or ask us to erase it at any time (section 16).

4. Required, optional and sensitive information

Contact, billing and project information may be required to answer an enquiry, enter a contract, take payment or deliver work. If required information is not provided, we may not be able to proceed. Other fields are optional.

Please do not send health, biometric, government-identifier, financial-account, children’s or other sensitive information unless it is necessary for agreed work and we have confirmed an appropriate way to handle it. If sensitive information is genuinely required, we use an additional lawful condition or permission where applicable. If you tell us something like that in a message anyway, you can ask us to delete it at any time (section 16), and section 3.3 explains what we keep for a follow-up.

5. Purposes and legal bases

Where we rely on legitimate interests, we consider the purpose, necessity and effect on the person. You may object as described below. Consent can be withdrawn at any time without affecting earlier lawful processing.

6. AI-assisted work

We use AI-assisted tools for research, organisation, analysis, transcription, drafting, coding, quality checks and parts of service delivery. This includes reviewing meeting recordings and transcripts as described in Section 7, and drafting and sending some of our email as described in Section 13. Depending on the task and project restrictions, selected tools may be provided by Anthropic, OpenAI, Google or a specialist transcription or production provider.

• We use the minimum information reasonably needed for the task and remove or generalise identifying details where practical.
• Human review is applied before an AI output is relied on for client delivery or a meaningful business decision.
• We do not sell client information or use private client material to train a public AI model of our own.
• Where provider controls, account settings or contracts are available, we use settings intended to prevent submitted business data from being used to train general public models.
• Confidential material, approved providers and additional restrictions are governed by the client agreement and written permissions for that project.

We do not make decisions about a person that produce legal or similarly significant effects solely through automated processing without meaningful human involvement. If that changes for a specific service, we will provide the additional information and choices required by law.

7. Calls, recordings and transcripts

A meeting may be recorded or transcribed when notice is provided in the booking page, the invitation, the meeting tool or the conversation itself. Recording may support delivery, accurate notes, follow-up, quality review and dispute records. You can ask questions or object before recording begins, and you can ask us at the start of any call not to record it. If recording is important to an agreed service, we will explain the consequence and consider a practical alternative.

7.1 AI-assisted review of recordings

We use AI-assisted tools to transcribe recordings and to help us review them. That review is used to produce notes, summaries and follow-ups, to check and improve the quality of our own work, and to understand patterns across many conversations, in aggregated or anonymised form that is not intended to identify any participant. We use this review internally. Where we publish what we have learned, we publish only aggregated or anonymised findings, as described in 7.2. The providers we use for it are covered by Section 6, and we use the account settings and contract terms available to us to stop this material being used to train general public AI models.

7.2 What we do not do with a recording

A recording, transcript or excerpt is not made public merely because the meeting was recorded. Public use of a name, image, voice, quote or identifiable excerpt requires separate permission or another clear written licence. Where we describe what we have learned from our work in general terms, we use aggregated or anonymised material that is not intended to identify any participant. Confidential client material remains subject to the applicable agreement.

8. Testimonials, case studies and photographs of people

8.1 Client testimonials and case studies. When you become a client, our Terms and Conditions (section 13) let us show the work we do together: recordings and clips of our calls, photos, video, screenshots, quotes, testimonials and results, with your name, business, face and voice, on our website, social media, podcasts, email and advertising. Your private revenue or financial figures are only published next to your name with your specific yes. Where a client has signed an agreement, that agreement sets the scope. You can opt out, or ask us to blur your face or remove your name, at any time by telling us on a call or writing to [email protected]. We stop new use straight away and remove the material from the channels we control within seven days. Search caches, archives and copies made by others may remain outside our control. Opting out does not affect use that was lawful before it.

8.2 Photographs and video from our own photography work. Sam Eye Am has worked as a photographer and filmmaker, and some images on this site come from that work. Where a person is recognisable and the image is used to promote a product or service, we use it only with that person’s permission, or we remove or crop the person so they are not identifiable. We do not treat a client’s permission as permission from anyone else who appears in the same photograph.

8.3 Asking us to take an image down. If you appear in a photograph or video on this website or on our social channels and you want it removed, write to [email protected] with a link or a description. We will remove it from the channels we control without asking you to explain why, and we aim to do it within seven days. Copies made by other people, search caches and archives can remain outside our control.

9. Providers and recipients

We share information only as reasonably needed for a purpose in this policy, an agreement, a legal requirement or a business reorganisation with appropriate safeguards. Principal provider categories currently include:

Our service providers do these jobs. They take payments. They manage customer records and messages. They store files and host our website. They keep source code. They deliver email. They help with drafting, transcription, voice and web research (AI and language services). They collect public web data. A current list is available on request.

Providers and features can change. We will update this policy when a change materially affects the description of our processing.

10. Cookies, analytics and embedded services

Optional tracking is off by default worldwide. There is no automatic cookie pop-up and no location lookup for this choice. Open Privacy choices in the footer to allow audience analytics, interaction recording, both or neither. The necessary sea_consent and sea_replay cookies remember those choices for 180 days. Advertising storage remains denied because no advertising pixel is currently enabled.

The Privacy choices panel gives Accept all and Reject all equal prominence, with separate optional checkboxes and Save choices. You can reopen it after either choice. Saving reloads the page to apply the choice; withdrawal removes accessible tracking identifiers from this site and stops loading the declined tools on subsequent page views. It does not erase data already received by a provider. Global Privacy Control and Do Not Track signals keep optional tracking off. If the browser cannot save a choice, the current page reloads with tracking off and explains how to clear or block site data for future pages. Declining optional tracking does not block the main website. If you prefer not to open an embedded booking or form provider, contact [email protected].

11. International processing

We and our providers may process information in the United States, the European Economic Area, Singapore and other countries. Those countries may have different privacy laws.

Where a restricted transfer from the EEA, United Kingdom or Singapore requires safeguards, the applicable arrangement may use an adequacy decision, a valid Data Privacy Framework certification, approved standard contractual clauses, comparable contractual protection, or another permitted mechanism. Additional technical or organisational measures are used where appropriate. Contact us for information about the safeguard relevant to your information or an available copy, subject to lawful redactions.

12. Client-controlled data

When a client gives us personal information to process only for that client’s system or instructions, the client remains responsible for its own notices, lawful basis and instructions. We use the information to provide the agreed service, apply agreed confidentiality and provider restrictions, assist with rights or incidents as required by the agreement, and delete or return information as required by the agreement or law. A data-processing addendum is used where the relationship and applicable law require one.

13. Email and direct marketing

Service messages, receipts and project communications are sent as needed for an enquiry, account or contract. Marketing is sent with consent where consent is required. Where law permits business-to-business outreach based on legitimate interests, we use relevant business contact information, identify the sender and provide a simple opt-out. We keep a minimal suppression record after an opt-out so the choice is respected.

13.1 Email written and sent by our AI assistant

Some of our email is written and sent by an AI assistant we operate under the name Emma. Emma is an AI assistant operated by Biz Systems LLC on behalf of Sam Eye Am, and every message it sends says so where the law requires it. Emma is not a person and does not present itself as one. A reply to one of those emails reaches our normal inbox and may be read and answered by a person or with AI assistance. You can ask us to stop sending you these emails by replying, and we will honour that. If you would rather deal with a person, email [email protected].

You can unsubscribe with the link in a marketing email or contact us. We do not sell personal information, and we do not use personal telephone numbers for automated or bulk telemarketing in breach of applicable do-not-call rules.

14. Retention

We may keep a record longer when law, an active dispute, fraud prevention, safety or a legal hold requires it. If you ask us to delete information, we do so unless one of these reasons applies, and we tell you what we kept and why.

15. Security and incidents

We use proportionate technical and organisational measures such as encrypted connections, access controls, account authentication, provider security features, backups and data minimisation. No internet service can guarantee absolute security. Please use secure channels and do not send unnecessary credentials or sensitive information.

If an incident occurs, we investigate, contain and document it. We notify an authority, client or affected person when the applicable risk and legal threshold requires notification. Under GDPR, notification to the supervisory authority may be required within 72 hours after awareness; notice to affected people depends on the level of risk. Singapore notification rules apply where a breach is likely to cause significant harm or is of significant scale.

16. Rights under GDPR and similar laws

Where the GDPR, UK GDPR or a similar law applies, you may have the right to be informed, access information, correct it, delete it, restrict processing, receive portable information, object to processing based on legitimate interests or direct marketing, withdraw consent, and ask for human review of a qualifying automated decision.

Email [email protected] with the request. We may verify identity and ask for enough detail to locate the information. GDPR requests are normally answered within one month, with a permitted extension for complex or numerous requests. Rights have exceptions, including legal retention, another person’s rights and legal claims.

You may complain to the data protection authority where you live or work, or where the issue occurred. The European Data Protection Board lists EEA authorities. In the Netherlands, the authority is the Autoriteit Persoonsgegevens.

17. Singapore privacy rights

Where Singapore’s Personal Data Protection Act applies, we notify you of reasonable purposes for collection, use or disclosure and obtain or rely on consent or another permitted basis. You may withdraw consent with reasonable notice and ask for access to personal data in our possession or control, information about relevant use or disclosure, or correction of an error, subject to legal exceptions.

We stop retaining information when it is no longer needed for a legal or business purpose, and we use required protection for transfers outside Singapore. You may contact us first or raise a concern with Singapore’s Personal Data Protection Commission.

18. California and other regional rights

Privacy laws in California and other US states may provide rights to know, access, correct, delete or obtain a copy of personal information, and to opt out of certain sale, sharing, targeted advertising or profiling. These rights and thresholds vary. Where a law applies to us and your request, we will honour the applicable right and will not discriminate against you for using it.

We do not sell personal information. We do not currently enable an advertising pixel on this website. If those practices change, we will update this notice and provide any legally required opt-out method.

19. Children

The website and services are directed to businesses and adults, not children under 16. We do not knowingly collect a child’s personal information through this website. Contact us if you believe a child supplied information so we can investigate and take appropriate action.

20. Changes and contact

We update this policy when our services, providers or legal obligations materially change. The date at the top identifies the current version. For a material change affecting an existing service or permission, we will provide additional notice where appropriate.