Terms and Conditions
Last updated: October 15, 2026
These terms cover purchases and services provided by Biz Systems LLC, operating as Sam Eye Am. A signed proposal, order form or service-specific checkout can add to or replace parts of these terms.
1. Who these terms apply to
These terms apply when a person or business buys a product, books a paid service, accepts a proposal, or otherwise enters an agreement with Biz Systems LLC, operating as Sam Eye Am.
Browsing the website alone does not make you a client. Website privacy and cookie use are covered by the Privacy Policy.
2. Scope and priority
The exact service, deliverables, timing, price, payment schedule and responsibilities are the ones shown in the applicable proposal, checkout page, invoice or written confirmation. If that document conflicts with these general terms, the service-specific document controls.
3. Services
Services may include consulting, AI-assisted business systems, content production and websites. Other work can include recording setups or training. Coaching, a course or a digital product may also be offered. Work outside the agreed scope requires a written change, including any change to timing or price.
4. Fees and payment
Prices and payment timing are stated on the relevant offer, invoice or agreement. Unless stated otherwise, prices are in US dollars and do not include taxes that the client is legally responsible for paying.
Work may pause when a payment is overdue. Any payment-provider fee, instalment arrangement or late-payment right applies only when stated in the relevant agreement or permitted by law.
5. Client responsibilities
The client agrees to provide accurate information and timely access. It must provide feedback and approvals, plus the materials needed for the work. The client confirms that it has the right to provide and use every document, image, recording, logo, account, contact list and other item supplied for the project.
Delays in access, feedback, decisions or materials can move the delivery date. Sam Eye Am is not responsible for delays caused by the client or a third-party platform.
6. Approvals and changes
The client is responsible for reviewing work before publication or use. Approval may be given in email, the project system or another agreed channel. Requested changes outside the included revisions or agreed scope may be quoted separately.
7. Cancellation and refunds
The rules for cancellation, renewal or refunds shown on the specific offer or agreement apply. Where an offer does not state a separate rule:
- Completed work, delivered digital products and time already reserved or used are not refundable except where law requires otherwise.
- A recurring service can be cancelled according to the notice period shown at checkout or in the agreement.
- If Sam Eye Am cancels work that has been paid for and not delivered, the unused portion will be refunded.
Nothing here removes a mandatory consumer right that applies in your location.
7a. If you are a consumer in the EU or the UK
You have 14 days to cancel this contract without giving a reason. The 14 days run from the day the contract is made, which is the day you complete checkout.
To cancel, use the withdrawal function at sameyeam.info/withdraw, or write to [email protected] in any clear words. You can use the model withdrawal form below, but you do not have to.
We refund every payment we received from you within 14 days of being told, using the same payment method you used. If you asked us to start straight away and then cancel, we may keep an amount in proportion to what you had already received.
Where an offer on this site gives you longer than 14 days, that longer period applies.
Model withdrawal form. To Biz Systems LLC, [email protected]: I hereby give notice that I withdraw from my contract for the following service: [name]. Ordered on: [date]. Name: [name]. Email: [email]. Date: [date].
8. Intellectual property
Each party keeps ownership of the material, methods, templates and software it owned before the project. Each party also retains its other pre-existing intellectual property.
Rights in custom deliverables are stated in the service-specific agreement. Unless that agreement says otherwise, once all related invoices are paid, the client receives a worldwide licence to use the final approved deliverables for its own business. Drafts, unused concepts, internal tools and reusable methods remain the property of Biz Systems LLC.
9. Confidential information
Each party agrees to use the other party’s non-public information only for the agreed work and to take reasonable care with it. This does not cover information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.
10. AI and third-party tools
Some services use AI-assisted and third-party tools. They can produce errors, change availability or require provider accounts. Sam Eye Am applies human review to its own delivery but does not guarantee that a third-party tool will be uninterrupted or error-free.
The client must not provide personal, confidential or third-party material it is not authorised to use. Any client-specific restrictions, approved providers or data-handling rules stated in writing form part of the project.
11. Results and decisions
Examples and case studies describe specific past results. They are not a promise that another client will receive the same result. Results depend on the client’s starting point and market. They also depend on implementation, approvals and the client’s decisions.
The client remains responsible for legal, financial, employment or medical decisions. The same applies to other regulated decisions. Sam Eye Am does not provide legal, tax, investment or medical advice.
12. Recording, transcripts and how we use them
12.1 Notice and agreement. A call, meeting or session may be recorded and transcribed. Notice is given on the booking page, in the invitation, in the meeting tool, or spoken at the start of the call. Where the law that applies to a participant requires everyone on the call to agree before recording, we ask at the start and record only after everyone agrees. A participant may ask us not to record, or to stop recording, at any point.
12.2 Internal use. A recording or transcript may be reviewed by our own team, contractors and AI-assisted tools for delivery, notes, follow-up, quality review, training our own people and building internal resources. Internal use stays confidential and is described in the Privacy Policy.
12.3 Public use. Recordings, transcripts and excerpts of work with clients may be used publicly as section 13 allows. Calls with people who are not clients follow section 14.
12.4 Where a recording is necessary. If a recording is necessary for an agreed service or record, we will say so. If you decline, we will decide with you whether another format is practical.
13. Showing our work: publicity, results, name and likeness
13.1 Permission when you become a client. When you buy a product, book a paid service or accept a proposal, you give Biz Systems LLC, operating as Sam Eye Am, permission to show the work we do together. That covers recordings and clips of our calls and sessions, photographs, video, screenshots, quotes, testimonials and results, together with your name, business name, logo, face, likeness and voice. We may use them on our website, in case studies and our portfolio, on social media, in podcasts, in email and in paid advertising, worldwide, and we may edit, crop, caption and subtitle them. You do not need to sign anything else, and we do not need to ask again for each use.
13.2 What stays private. This permission does not cover anything protected under section 9 (Confidential information), passwords or account details, or anything you have asked us to keep private. We do not publish your private revenue or financial figures next to your name or business unless you say yes to that specific use, in writing or on a recording.
13.3 Saying no is easy. You can opt out at any time, before, during or after the work, or ask us to blur your face, remove your name or keep a result anonymous. Tell us on a call or write to [email protected]. You do not need to give a reason and it costs nothing. We apply it to anything new straight away and remove identifying material from the channels we control within seven days. It does not reach copies already reshared by other people, search caches or archives, and it does not make earlier use unlawful.
13.4 Approval option. You may ask us in writing to approve items before release. Once we have that request, we will not release without your approval.
13.5 Accuracy. Anything we publish about you will be true, will describe your actual experience, and will not suggest that another client will get the same result. Where a result is unusual, we say so.
13.6 No payment. No fee or royalty is owed for these uses, in either direction.
13.7 A signed agreement comes first. Where you have signed a separate agreement, the publicity terms in that agreement apply instead of this section.
13.8 Other people in supplied material. If you give us photographs, video, recordings or messages containing other people, you confirm you have the right to give them to us and to have them used as agreed. A person who has not accepted these terms is not covered by this section. We ask for that person’s own permission, or blur them, before any identifiable public use, and we never identify a child without a parent’s yes.
13.9 Where local law gives you more. If the law where you live gives you a stronger right over your own image or portrait, that right applies. Where that law requires permission to publish a portrait made on commission, section 13.1 is that permission unless you opt out under section 13.3.
13.10 Your data rights. Where data protection law such as the GDPR applies, we rely on this agreement and on our legitimate interest in showing our work. You keep the right to object at any time, and section 13.3 is how you do it.
14. If you book a call with us
Booking a call is not a purchase and does not make you a client. When you book a call:
- You give us the details on the booking form so that we can prepare for the call and contact you about it.
- The call may be recorded and transcribed under section 12, after notice.
- We may keep notes, recordings and transcripts, and review them internally, including with AI-assisted tools, to prepare, follow up, improve our own work and understand patterns across many conversations.
- We do not publish your name, face, voice or any identifiable part of the call without your permission, given in writing or said on the recording. Where we describe what we learn from our calls, we use aggregated or anonymised material.
- You can ask us to stop recording, to delete a recording, or to delete your booking details, by writing to [email protected].
15. Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, Biz Systems LLC is not responsible for indirect or consequential losses, loss caused by a third-party platform, or a decision made after delivery.
To the extent permitted by law, total liability connected to a specific service will not exceed the amount paid for that service. This limit does not apply where the law prohibits it or a written agreement provides a different limit.
16. Ending a service
Either party may end a service according to the relevant offer or agreement. Biz Systems LLC may pause or end work for non-payment, unlawful use, abuse, repeated non-cooperation or a material breach. Amounts due for completed work remain payable.
17. Governing law and disputes
These terms are governed by the laws of Wyoming, United States, without regard to conflict-of-law rules, unless mandatory local law says otherwise. The parties will first try to resolve a dispute in writing. If that fails, a court with lawful jurisdiction may hear it unless a separate written agreement provides another process.
18. General terms
If one part of these terms cannot be enforced, the rest remains in effect. A delay in enforcing a right does not waive it. Neither party may transfer an agreement without the other party’s written consent, except as part of a genuine sale or reorganisation of the business.
19. Updates
The version accepted for a purchase or service remains applicable to that agreement unless both parties agree otherwise or a legal change requires an update. The website may show a newer version for future purchases.