Terms and Conditions

Last updated: August 14, 2026

These terms cover purchases and services provided by Biz Systems LLC, operating as Sam Eye Am. A signed proposal, order form or service-specific checkout can add to or replace parts of these terms.

1. Who these terms apply to

These terms apply when a person or business buys a product, books a paid service, accepts a proposal, or otherwise enters an agreement with Biz Systems LLC, operating as Sam Eye Am.

Browsing the website alone does not make you a client. Website privacy and cookie use are covered by the Privacy Policy.

2. Scope and priority

The exact service, deliverables, timing, price, payment schedule and responsibilities are the ones shown in the applicable proposal, checkout page, invoice or written confirmation. If that document conflicts with these general terms, the service-specific document controls.

3. Services

Services may include consulting, AI-assisted business systems, content production and websites. Other work can include recording setups or training. Coaching, a course or a digital product may also be offered. Work outside the agreed scope requires a written change, including any change to timing or price.

4. Fees and payment

Prices and payment timing are stated on the relevant offer, invoice or agreement. Unless stated otherwise, prices are in US dollars and do not include taxes that the client is legally responsible for paying.

Work may pause when a payment is overdue. Any payment-provider fee, instalment arrangement or late-payment right applies only when stated in the relevant agreement or permitted by law.

5. Client responsibilities

The client agrees to provide accurate information and timely access. It must provide feedback and approvals, plus the materials needed for the work. The client confirms that it has the right to provide and use every document, image, recording, logo, account, contact list and other item supplied for the project.

Delays in access, feedback, decisions or materials can move the delivery date. Sam Eye Am is not responsible for delays caused by the client or a third-party platform.

6. Approvals and changes

The client is responsible for reviewing work before publication or use. Approval may be given in email, the project system or another agreed channel. Requested changes outside the included revisions or agreed scope may be quoted separately.

7. Cancellation and refunds

The rules for cancellation, renewal or refunds shown on the specific offer or agreement apply. Where an offer does not state a separate rule:

• Completed work, delivered digital products and time already reserved or used are not refundable except where law requires otherwise.
• A recurring service can be cancelled according to the notice period shown at checkout or in the agreement.
• If Sam Eye Am cancels work that has been paid for and not delivered, the unused portion will be refunded.

Nothing here removes a mandatory consumer right that applies in your location.

7a. If you are a consumer in the EU or the UK

You have 14 days to cancel this contract without giving a reason. The 14 days run from the day the contract is made, which is the day you complete checkout.

To cancel, use the withdrawal function at sameyeam.info/withdraw, or write to [email protected] in any clear words. You can use the model withdrawal form below, but you do not have to.

We refund every payment we received from you within 14 days of being told, using the same payment method you used. If you asked us to start straight away and then cancel, we may keep an amount in proportion to what you had already received.

Where an offer on this site gives you longer than 14 days, that longer period applies.

Model withdrawal form. To Biz Systems LLC, [email protected]: I hereby give notice that I withdraw from my contract for the following service: [name]. Ordered on: [date]. Name: [name]. Email: [email]. Date: [date].

8. Intellectual property

Each party keeps ownership of the material, methods, templates and software it owned before the project. Each party also retains its other pre-existing intellectual property.

Rights in custom deliverables are stated in the service-specific agreement. Unless that agreement says otherwise, once all related invoices are paid, the client receives a worldwide licence to use the final approved deliverables for its own business. Drafts, unused concepts, internal tools and reusable methods remain the property of Biz Systems LLC.

9. Confidential information

Each party agrees to use the other party’s non-public information only for the agreed work and to take reasonable care with it. This does not cover information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.

10. AI and third-party tools

Some services use AI-assisted and third-party tools. They can produce errors, change availability or require provider accounts. Sam Eye Am applies human review to its own delivery but does not guarantee that a third-party tool will be uninterrupted or error-free.

The client must not provide personal, confidential or third-party material it is not authorised to use. Any client-specific restrictions, approved providers or data-handling rules stated in writing form part of the project.

11. Results and decisions

Examples and case studies describe specific past results. They are not a promise that another client will receive the same result. Results depend on the client’s starting point and market. They also depend on implementation, approvals and the client’s decisions.

The client remains responsible for legal, financial, employment or medical decisions. The same applies to other regulated decisions. Sam Eye Am does not provide legal, tax, investment or medical advice.

12. Recording, transcripts and how we use them

12.1 Notice and agreement. A call, meeting or session may be recorded and transcribed. Notice is given on the booking page, in the invitation, in the meeting tool, or spoken at the start of the call. Where the law that applies to a participant requires everyone on the call to agree before recording, we ask at the start and record only after everyone agrees. A participant may ask us not to record, or to stop recording, at any point.

12.2 Internal use. A recording or transcript may be reviewed by our own team, contractors and AI-assisted tools for delivery, notes, follow-up, quality review, training our own people and building internal resources. Internal use stays confidential and is described in the Privacy Policy.

12.3 Public use is separate. A recording, transcript or excerpt is not made public because a meeting was recorded. Public use of a name, face, voice or identifiable excerpt happens only under section 13 or a separate written permission.

12.4 Where a recording is necessary. If a recording is necessary for an agreed service or record, we will say so. If you decline, we will decide with you whether another format is practical.

13. Publicity, results and use of name and likeness

13.1 We ask first. We publish something that identifies a client only where that client has given a clear, active yes for the specific use. A yes to portfolio or organic social use does not automatically include paid advertising. A yes can be in writing or said on a recording. Silence is not a yes. Carrying on with the work is not a yes. Accepting these terms is not a yes.

13.2 Choose the categories. The permission record should identify what is allowed: portfolio or website examples, organic social posts, paid advertising, case studies, the client’s name or business name, logo, photograph, video, likeness, voice, testimonials, quotes, screenshots, private messages, results, metrics or revenue. A client can approve a result while keeping their identity private, or approve organic use while declining paid advertising.

13.3 Paid advertising is specific. When paid advertising is approved, the approved material may be used in ads and campaigns on platforms such as Meta, Google, TikTok, YouTube or similar platforms, worldwide and in any medium. Permission for portfolio, website or organic social use does not by itself permit paid advertising.

13.4 Name and likeness. A yes covers a client’s name, business name, role, logo, photograph, video and voice only where the client has agreed to that part. A client can say yes to the result and no to the identity.

13.5 Anonymity, at any time. A client may ask us to remove or anonymise identifying details. We apply that to new use and remove the material from channels we control. Copies made by other people, search caches and archives can remain outside our control.

13.6 Changing your mind. A client may withdraw permission at any time by writing to [email protected]. We stop using the material in anything new within seven days and take it down from the channels we control. Withdrawing is free and we do not ask you to explain why. It does not reach copies already sent, already printed, reshared by other people, held in search caches or kept in an archive, and it does not make the earlier use unlawful.

13.7 Approval option. A client may ask us in writing to approve items before release. Once we have that request, we will not release without approval.

13.8 Revenue and private numbers. We do not publish a client’s revenue or private financial figures alongside their name or business unless the client agrees in writing to that specific use.

13.9 Accuracy. Anything we publish about a client will be true, will describe that client’s actual experience, and will not suggest that another client will get the same result. Where a result is unusual, we say so.

13.10 No payment. No fee or royalty is owed for these uses, in either direction.

13.11 A signed agreement comes first. Where a client has signed a separate agreement, the publicity terms in that agreement apply instead of this section.

13.12 Other people in supplied material. If a client gives us photographs, video, recordings or messages containing other people, the client confirms it has the right to give them to us and to have them used as agreed. A person who has not agreed to these terms is not covered by this section, and we ask for that person’s own permission before any identifiable public use.

13.13 Where local law gives you more. If the law where a client lives gives a stronger right over their own image or portrait, that right applies. For a portrait made on a client’s commission, we ask separately and we do not publish it without that client’s permission.

14. If you book a call with us

Booking a call is not a purchase and does not make you a client. When you book a call:

• You give us the details on the booking form so that we can prepare for the call and contact you about it.
• The call may be recorded and transcribed under section 12, after notice.
• We may keep notes, recordings and transcripts, and review them internally, including with AI-assisted tools, to prepare, follow up, improve our own work and understand patterns across many conversations.
• We do not publish your name, face, voice or any identifiable part of the call without your written permission. Where we describe what we learn from our calls, we use aggregated or anonymised material.
• You can ask us to stop recording, to delete a recording, or to delete your booking details, by writing to [email protected].

15. Liability

Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, Biz Systems LLC is not responsible for indirect or consequential losses, loss caused by a third-party platform, or a decision made after delivery.

To the extent permitted by law, total liability connected to a specific service will not exceed the amount paid for that service. This limit does not apply where the law prohibits it or a written agreement provides a different limit.

16. Ending a service

Either party may end a service according to the relevant offer or agreement. Biz Systems LLC may pause or end work for non-payment, unlawful use, abuse, repeated non-cooperation or a material breach. Amounts due for completed work remain payable.

17. Governing law and disputes

These terms are governed by the laws of Wyoming, United States, without regard to conflict-of-law rules, unless mandatory local law says otherwise. The parties will first try to resolve a dispute in writing. If that fails, a court with lawful jurisdiction may hear it unless a separate written agreement provides another process.

18. General terms

If one part of these terms cannot be enforced, the rest remains in effect. A delay in enforcing a right does not waive it. Neither party may transfer an agreement without the other party’s written consent, except as part of a genuine sale or reorganisation of the business.

19. Updates

The version accepted for a purchase or service remains applicable to that agreement unless both parties agree otherwise or a legal change requires an update. The website may show a newer version for future purchases.